Frequently Asked Questions
Everything you need to know about shopping with The Pod Company
What is your standard shipping policy?
We offer free standard shipping on all domestic orders over $75. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
How do I initiate a return or exchange?
We want you to love your purchase. If you are not satisfied, you can return unworn and unwashed items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
The Pod Company accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size to order?
Each product page features a detailed size guide located next to the size selection dropdown. We provide specific measurements for chest, waist, and length to help you find the perfect fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we ensure all our manufacturing partners adhere to fair labor standards.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.